COVID-19 Safe Statement
Our priority remains the care and safety of our guests and team members. To this end, we have developed our Cleanliness Pledge which outlines the steps we have taken to ensure that the apartment presented to you is provided at the most hygienically clean standard that we can achieve, implementing all appropriate Government standards and policies available to us.
GUIDELINES AND STANDARDS
In preparing this statement, we have used the following standards and guidelines;
- Australian Government; Local, State and Federal; Department of Health, Safe work Australia
- Australian Tourism Councils; Federal and Local
- Australian Resident Accommodation Managers Association
- Australian Institute of Refrigeration, Air conditioning and Heating
- Facilities Management Australia
- Swimming Pool and Spa Association Australia
CLEANING STANDARDS IMPLEMENTED
- Cleaning team: participating in enhanced personal hygiene standards, using gloves, antibacterial and antimicrobial hand sanitisers and cleaning chemicals.
- Common areas: high touch points regularly treated with antibacterial and antimicrobial disinfectants.
- Non-porous hard surfaces: Bio-degradable antibacterial and antimicrobial, hospital grade disinfectant used at recommended levels and appropriate applications.
- Mattresses: steam cleaned using antibacterial and antimicrobial treatment at above 160°c
- Removable Bedding: bleach, antibacterial and antifungal hygiene rinse, and heat has been used prior to the arrival of every new guest on all mattress protectors, pillow protectors and doonas
- Blankets: antibacterial and antifungal hygiene rinse, and heat has been used on blankets and placed in a sealed bag for your confidence
- Linen: all linen is laundered off-site to Australian Laundering standards by Knights Laundry
- Soft furnishings: such as cushion covers and bed runners, have been freshly laundered with antifungal hygiene rinse and heat
- Carpets: steam cleaned using antibacterial and antimicrobial treatment at above 160°c
- Fabric seating (couches and single chairs etc.): steam cleaned, using antibacterial and antimicrobial treatment at above 160°c
- Hard floor surfaces: Bio-degradable antibacterial and antimicrobial, hospital grade disinfectant used at recommended levels and appropriate applications.
- Air conditioners: disassembled and cleaned using product specific antibacterial and antimicrobial, hospital grade disinfectant
- Drains: treated with product specific cleaning solution, at great cost to our own senses!
- Ice trays and water jugs will no longer be prefilled.
OUR CLEANING PROCESS
We have made improvements to our already high standards. Prior to your arrival, as always, we have performed a full cleaning service, including disinfection of all porous surfaces. Your bedding has been removed and replaced with freshly laundered and treated linens.
The team at Monaco truly hope you enjoy your stay with us. We trust you are able to relax and unwind and enjoy all that the building and Caloundra has to offer.
If we have accidentally missed something, please contact reception and we will do our best to rectify as quickly as possible.